Frequently Asked Questions

We repair gaming consoles (PS5, PS4, Xbox Series X/S, Xbox One, Nintendo Switch), laptops, desktop PCs, custom gaming PCs, MacBooks, iPhones, iPads, Samsung Galaxy phones, tablets, and more. If it has a circuit board, we can probably fix it.

Most repairs are completed same-day or next-day. Complex repairs like board-level micro-soldering or liquid damage recovery may take 2-5 business days. We’ll give you an accurate timeline when you drop off your device.

Yes! Every repair comes with a warranty. The specific warranty period depends on the type of repair. We stand behind our work 100%.

No appointment needed! Walk-ins are welcome during business hours. For complex repairs or custom builds, calling ahead helps us prepare. Phone: (630) 246-4441.

Repair costs vary by device and issue. We provide free diagnostics and a transparent quote before starting any work. You approve the price before we begin — no surprises, no hidden fees.

We accept cash, all major credit/debit cards, PayPal, and digital payments. For mail-in repairs, we accept PayPal and credit card payments online.

Yes, we offer free diagnostics on most devices. We’ll tell you exactly what’s wrong and what it’ll cost to fix before we start any repair work.

Absolutely! PS5 HDMI port replacement is one of our most common repairs. We use high-quality replacement ports and micro-soldering techniques. Most PS5 HDMI repairs are completed within 24 hours.

Yes! We repair all Xbox power issues including RROD, no power, overheating, and disc drive failures. We do board-level diagnostics to find the root cause.

Fill out our online form, pay the $39.99 flat-rate shipping fee, print the packing slip, pack your device securely, and ship it to us. We’ll diagnose it, contact you with a quote, and once approved, repair and ship it back.

The $39.99 flat-rate fee covers both inbound and return shipping. You ship it to us, we ship it back — one flat fee for the round trip.

Wrap your device in bubble wrap or padding, use a sturdy double-walled box, fill empty space with packing material, and include the printed packing slip inside the box. Ship with tracking via UPS, FedEx, or USPS.

Absolutely. A 5-year-old laptop with a $500–$1,200 replacement cost is typically worth repairing, especially for common fixes like battery replacement, screen repair, or hard drive upgrade. At Tekkies, we diagnose the issue first and give you an honest quote—if repair isn’t cost-effective, we’ll tell you. Many older laptops can get 2–3 more years of solid use with the right repair.

Repair is almost always the smart choice. A PS5 replacement costs $500+, but our most common repairs (HDMI port, fan cleaning, power issues) are $100–$300 and take 24 hours. Unless your console is physically damaged beyond repair, fixing it saves you hundreds and gets you gaming again quickly. We stand behind every repair with a warranty.

MacBook screen repairs vary by model. M1/M2 models typically range $300–$500, while older Intel MacBooks are often $200–$400. We provide a free diagnostic and exact quote before any work begins. Many MacBook screens are repairable without replacing the entire top case, which saves you money.

Yes, we specialize in data recovery from water-damaged devices. Our board-level technicians can dry, clean, and repair water-damaged laptops, and if the drive survives, recovery is usually successful. We’ve recovered data from coffee spills, rain damage, and even submersion—call us for a free diagnostic at (630) 246-4441.

Yes! We repair all gaming PCs including custom builds, and we also build custom gaming rigs from scratch. Whether it’s a GPU failure, liquid cooling leak, power supply issue, or full system diagnostics, our technicians handle it. We can also upgrade components, install custom cooling, and optimize performance for gaming.

Most phone screen replacements (iPhone, Samsung, Google Pixel) are completed same-day, often within 1–2 hours for walk-ins. We use quality replacement displays and our technicians work efficiently without rushing. For complex repairs combined with screen replacement, turnaround may be 24 hours.

Absolutely! Our nationwide mail-in service accepts devices from anywhere in the US. The $39.99 flat-rate shipping fee covers both inbound and return shipping, so you know the total upfront. Fill out our online form, ship securely, and we’ll diagnose, quote, repair, and ship back—no surprises.

Tekkies offers expert technicians with 20+ years of specialized experience, free diagnostics, transparent flat-rate pricing, and board-level micro-soldering capabilities that big box stores can’t match. We’re faster (same-day repairs), we guarantee our work with warranties, and we treat your device like it’s our own—not just another ticket in a queue.