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We’ll look at your Mac the moment you bring it in, and in many cases we can tell you the cost and time frame of repair while you wait. There is no diagnostic fee to look at your Macbook! If you have an issue like liquid damage, you most likely will have to leave it as these issues are too complicated to provide an instant estimate on.
We’ll give you an idea of what’s wrong with your device – before you leave!
One of the favorite lines of a busy repair shop is “we’ll look at it and call you in a week.” You’re here because you need fast service. If you had five days for someone to dick around guessing what is wrong with your computer, you’d fix it yourself. We get that, which is why our store is set up to offer quick, while you wait estimates for most problems. This means we’ll tell you what is most likely wrong with your laptop before you leave.
Our storefront wasn’t designed to impress people looking for boutique aesthetics – it was designed to get work done. From the moment you walk in, you will see soldering stations, microscopes, power supplies, multimeters – manned by technicians opening devices for customers.
Our store isn’t set up to have a desk clerk smile at you & read from a script while walking you through creating a ticket, so the person who knows what they are doing can call you later. The person who knows what they are doing works the front counter and is there to help you with your problem.
Now, before you get too excited..
This is not possible in every case. Some machines throw us for a loop, and in some situations there could be a vast variety of problems. If your device went swimming, you most likely will have to leave it for a few hours to a day – it’s not always possible to give you a precise repair price while you wait.
In most cases, if you’re willing to sit & chill – we’ll open the machine and tell you what’s wrong right then and there. Our shop isn’t run on the idea that your machine gets tossed into a queue and looked at when we feel like it. When we get work, we get to it right away.
We are happy to provide a estimate, but only to retail customers!
If you are a standard retail customer, we are happy to provide a free estimate! If you are another repair business outsourcing repairs to us, you only pay if we can complete a repair you have authorized. However, if you send a device to us for an estimate, receive the estimate, and opt to not receive a repair, there is a fee of $50. We have had a large surge of other stores firing their own technicians and having us do all the work of estimates, and the abuse of this has forced us to this policy.